Your questions about LPG and Rockgas Cambridge answered
Our LPG FAQS
If you have questions about LPG or the service Rockgas Cambridge provides, you’re likely to find the answer in these LPG FAQs. Please don’t hesitate to contact our friendly customer care team on 07 8277 456 or email us if your question is not answered below. We’re always responsive and here to help you with anything you need.
How can I order gas with the Rockgas App?
Rockgas has created an easy-to-use mobile app that makes ordering LPG gas with your phone or tablet super easy. Just download the Rockgas app onto your device, enter your details, and you’re good to go. The app also gives you the option to manage the frequency of your deliveries, and you can change or update your details effortlessly.
To get the app, go to your online app store on Apple or Google Play and search for Rockgas LPG. Put your surname in the account number field and contact information, and you’re ready to order LPG wherever and whenever you need it. Ordering LPG gas has never been easier!
What size bottle can I order from you?
Delivery options include 45kg LPG gas bottles or 15kg / 19kg Forklift bottles delivered to your site on your designated delivery day. A cylinder rental fee (charged annually) also applies on all hired cylinders.
Rockgas Cambridge can refill or swap a variety of sizes at our site in Hautapu. Please contact us first to ensure one of our refilling experts are onsite to do this for you. Alternatively, you can call in to the Challenge Service Station in Duke Street, Cambridge to have your cylinders refilled. They are open Monday to Sunday from 7:00am to 7:45pm – just let them know you have an account with us, and we will take care of the rest.
What are your delivery days for the different areas?
MONDAY: Arapuni, Karapiro, Lichfield*, Maungatautari, Putaruru, Tirau, Whitehall
TUESDAY: Eureka, Morrinsville, Springdale, Tauhei, Tauwhare, Te Aroha, Waihou, Waitoa
WEDNESDAY: Hinuera, Matamata, Ngarua, Okoroire, Te Poi, Waharoa
THURSDAY: Cambridge, Leamington, Hautapu, Kaipaki*, Matangi*, Rotorangi, Tamahere*, Te Miro
FRIDAY: St Kilda (Cambridge), Forklift Deliveries – for the Cambridge Township only
Please note: The towns marked with * are on the border of the region we service and may fall under another franchise, depending on location.
Are your gas bottles safe? Should I be worried about explosions?
It’s safety first at Rockgas Cambridge. We take all necessary precautions to ensure the safety of our customers. That’s why our technicians carefully monitor each and every cylinder for maintenance or expiration. A leak-test is also performed at each delivery to ensure the setup is running as it should. Note: This test includes the cylinder connection point and hoses to the regulator only, all other checks should be performed by a qualified Gasfitter. The cylinders are made to endure extremely high pressures and heat. Even in an extreme fire, our cylinders will not explode. In order to lower pressure, it is also normal that a small amount of gas is released in controlled bursts.
Should I be worried if I smell gas?
While smelling LPG is not always a sign of danger, there can be several reasons for this, it’s always best to stay on the safe side and call a registered gas fitter right away if you smell gas.
Can the gas cylinders be placed in direct sunlight?
Yes, direct sunlight and heat are not a problem and won’t affect our LPG gas bottles. They are specifically designed for this. Our gas bottles are safe and built to last. They are regularly maintained and checked and fit for purpose in New Zealand’s weather.
For how long can the gas be stored in the bottles if they are unused?
If the gas bottles are stored upright and located in a well-ventilated area, they will be perfectly fine and safe to use for several years. If you have ordered gas for your holiday home and there’s gas left in the bottle when you leave, it will be completely safe to use next summer. Only using small amounts of gas at a time is also not a problem.
Do I own the bottles or am I renting them?
Most customers rent their gas bottles. We take responsibility for maintaining and delivering them, which ensures the safety of the gas bottles and is easy for you. If you are leaving your property, it is important that you let us know so we can cancel the cylinder rental in place.
Will you place the gas cylinder where I want it?
According to health and safety regulation guidelines, the gas fitter will recommend the best location for your gas bottle cylinders. There are some legal requirements we must abide by, and we will explain these to you.
What if the gas gets delivered when I’m not home?
No problem. We will still deliver. Our team will get in touch with you if they need to but otherwise, they’ll go right ahead and deliver your gas. Please note, if you have a security gate with a code, we’ll need to know. Also, if you have a dog onsite it will need to be secured.
What happens if a gas bottle gets damaged or stolen?
If gas bottles are lost, damaged or stolen, please ring our friendly customer service team right away. As per our Ts& Cs, you are responsible for the cost of the rented cylinders, but your insurance company should cover the cost.
There is a dog on the property. Do you still delivery?
Yes, but we need to know about it. Unsecured dogs can be a risk for our delivery team and the safety of our staff must be guaranteed. Please leave your dog inside or secured with a leash when we arrive. It’s always best to avoid issues. If your dog isn’t restrained and our drivers feel there could be a threat, your delivery will not go ahead.
I live rural. Do you deliver LPG to homes out of town?
Please check our delivery map to see where our team delivers to, or feel free to give us a call on 07 8277 456 to speak with our customer service team.
I am moving house. What do I need to do?
Please let us know if you are moving so that we can collect our cylinders and cancel your account. Each cylinder will be weighed for residual gas and if any, will be credited back to you. We will also credit back any unused rental (if applicable). If you choose to “gift” any remaining gas to the new occupants, they will need to open an account with us – accounts cannot be transferred over to another person. Once they have opened an account, we can then cancel yours.
Can I pay via a credit card?
Yes, you can pay for your gas delivery with your credit card. Just click here and follow the steps.
